Statesville, NC - Computer Technician
Fontaine Modification focuses on design and manufacturing of innovative solutions to heavy truck manufacturers, dealers, and commercial truck users worldwide. We fill the niche between what the OEM truck chassis builders can produce in their respective manufacturing plants and what the market needs for the wide variety of fleet and vocational truck applications. Fontaine’s long history of providing innovative and custom engineered solutions in an environment of integrity, customer responsiveness, quality products, and superior workmanship has made us the recognized leader in the industry for over half a century.
As a Computer Technician, your primary responsibility will be the support, installation, and configuration of the company’s computers and devices. This is a fast paced role where you will be working with multiple end users helping them troubleshoot issues and built out infrastructures.
Provide excellent customer support by resolving technical issues promptly and professionally
Receive, respond to and document support calls in Jira Service Desk
Install, configure, maintain, repair, and troubleshoot end user workstation hardware and peripherals.
Perform initial setup of devices and assist end users with basic functionality
Support remote sites through proactively scheduled on-site visits and responding quickly during emergencies
Update asset inventory when making system changes, additions, moves and disposals
Assist end users with basic computer system usage
Coordinate with vendors for external support of computers, telephones, printers and other hardware
REQUIREMENTS AND SKILLS
Associate’s Degree in Computer Science/related field or 1+ years’ experience in a technical support role or currently enrolled in a Computer Science/related field program
Experience with the following technologies: Mobile Devices: Android, Apple iOS devices, Networking: Entry-Level Troubleshooting; Networking Protocols: TCP/IP; PCs & Peripherals: Diagnostics & Troubleshooting; Hardware, Software: Asset Management, Help Desk or Ticketing/Tracking, Microsoft Office, Remote Assistance, Virtual Meeting (Teams, Zoom, Etc.), Windows; Tools: Cable Testers, Crimpers, Network Toners
Knowledge of the following technologies: Active Directory: NTFS Permissions, Users & Groups; Networking: Basic understanding of IP networks, Ethernet cabling, firewall, routers, switches & wireless; Office 365: OneDrive, Outlook Online, Teams; Software: Mobile Device Management; Telecommunications: Basic understanding of VOIP
Strong customer service skills and experience
Excellent verbal, written, listening, and interpersonal communication skills.
Travel is required to nearby facilities: Statesville, NC; Charlotte, NC; Dublin, VA
Communication: Listening effectively, transmitting information accurately and understandably and actively seeking feedback non-defensively, whether from customers, suppliers, dealers, OEM reps or FMC employees.
Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.
Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.
Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress.
Dependability/Reliability: Following through on commitments, producing timely work to required or higher standards, and pitching in to get the job done.
Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
Interpersonal Influence: Building strong work relationships and adjusting to how individuals, organizational units, and cultures function and react.
Directive Influence: Giving direction or instruction to others without hesitation, maintaining compliance of others and valuing input from all valuable resources.
Compensation and Benefits
We offer a competitive compensation package, full benefits including complete medical insurance coverage and a 401(K) plan. Salary will be based on experience. Fontaine is a member of the Marmon Group / Berkshire Hathaway family of companies.
Please respond with cover letter and resume. Your cover letter should describe your background and whatever experience you may have. It should also include three clearly defined reasons why you should be considered for this position.