Statesville, NC - Computer Technician

Fontaine Modification focuses on design and manufacturing of innovative solutions to heavy truck manufacturers, dealers, and commercial truck users worldwide. We fill the niche between what the OEM truck chassis builders can produce in their respective manufacturing plants and what the market needs for the wide variety of fleet and vocational truck applications. Fontaine’s long history of providing innovative and custom engineered solutions in an environment of integrity, customer responsiveness, quality products, and superior workmanship has made us the recognized leader in the industry for over half a century.

 

As a Computer Technician, your primary responsibility will be the support, installation, and configuration of the company’s computers and devices. This is a fast paced role where you will be working with multiple end users helping them troubleshoot issues and built out infrastructures.


RESPONSIBILITIES

  • Provide excellent customer support by resolving technical issues promptly and professionally

  • Receive, respond to and document support calls in Jira Service Desk

  • Install, configure, maintain, repair, and troubleshoot end user workstation hardware and peripherals.

  • Perform initial setup of devices and assist end users with basic functionality

  • Support remote sites through proactively scheduled on-site visits and responding quickly during emergencies

  • Update asset inventory when making system changes, additions, moves and disposals

  • Assist end users with basic computer system usage

  • Coordinate with vendors for external support of computers, telephones, printers and other hardware


REQUIREMENTS AND SKILLS

  • Associate’s Degree in Computer Science/related field or 1+ years’ experience in a technical support role or currently enrolled in a Computer Science/related field program

  • Experience with the following technologies: Mobile Devices: Android, Apple iOS devices, Networking: Entry-Level Troubleshooting; Networking Protocols: TCP/IP; PCs & Peripherals: Diagnostics & Troubleshooting; Hardware, Software: Asset Management, Help Desk or Ticketing/Tracking, Microsoft Office, Remote Assistance, Virtual Meeting (Teams, Zoom, Etc.), Windows; Tools: Cable Testers, Crimpers, Network Toners

  • Knowledge of the following technologies: Active Directory: NTFS Permissions, Users & Groups; Networking: Basic understanding of IP networks, Ethernet cabling, firewall, routers, switches & wireless; Office 365: OneDrive, Outlook Online, Teams; Software: Mobile Device Management; Telecommunications: Basic understanding of VOIP

  • Strong customer service skills and experience

  • Excellent verbal, written, listening, and interpersonal communication skills.

  • Travel is required to nearby facilities: Statesville, NC; Charlotte, NC; Dublin, VA


Communication: Listening effectively, transmitting information accurately and understandably and actively seeking feedback non-defensively, whether from customers, suppliers, dealers, OEM reps or FMC employees.


Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.


Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.


Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.


Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress.


Dependability/Reliability: Following through on commitments, producing timely work to required or higher standards, and pitching in to get the job done.


Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.


Interpersonal Influence: Building strong work relationships and adjusting to how individuals, organizational units, and cultures function and react.


Directive Influence: Giving direction or instruction to others without hesitation, maintaining compliance of others and valuing input from all valuable resources.


Compensation and Benefits

We offer a competitive compensation package, full benefits including complete medical insurance coverage and a 401(K) plan. Salary will be based on experience. Fontaine is a member of the Marmon Group / Berkshire Hathaway family of companies.


To Apply

Please respond with cover letter and resume. Your cover letter should describe your background and whatever experience you may have.  It should also include three clearly defined reasons why you should be considered for this position.

STATESVILLE, NC COMPUTER TECHNICIAN

Fleet Preparation

Auto Transport

Auto Transport

In-Cab Electronics

In-Cab Electronics

Fleet Preparation

Chassis Equipment

Chassis Equipment

Bulk Hauling

Bulk Hauling

Idle Reduction

Electric & Alternative Fuels

Cab Equipment

Idle Reduction

Electric & Alternative Fuels

Cab Equipment

ON HIGHWAY

Special Body Installations

Steering Conversions

Drivetrain

Cab Modifications

Chassis Modifications

Electric & Alternative Fuels

Steering Conversions

Cab Modifications

Chassis Modifications

Body Installations

Electric & Alternative Fuels

Drivetrain

Work Trucks

Work Trucks

WORK TRUCKS