Charlotte, NC - Sales Engineer
Fontaine Modification Company is searching for a Sales Engineer. The position will be based out of Charlotte, NC, but consideration will be given to qualified candidates working from a home office, living in a location other than the Charlotte area. The successful candidate will be responsible for developing sales proposals, managing customer accounts, and providing exceptional customer service on behalf of Fontaine Modification.
Sales Proposal Creation
Develop quotations from start to finish including researching the necessary items the customer has requested
Meeting with production and engineering teams to understand requirements for labor hours, material, as well as other critical items that need to be considered when developing the quotation
Use the company’s deal profitability tool to model the business case associated with each sales opportunity
Manage all aspects of customer and sales proposal data in the corporate ERP system
Develop a thorough understanding of our products and service offerings to better provide solutions to customers based on their needs
Ensure customers’ needs and concerns are addressed as quickly and effectively as possible to develop and maintain strong relationships
Understand customers’ needs and how to provide value-based services
Provide excellent customer service via multiple means of communication
Build and strengthen client relationships to achieve long-term partnerships
Identify current and future customer service requirements by establishing personal rapport with customers (potential and actual)
Investigate and troubleshoot customer service issues with the appropriate team members
Manipulate and manage customer spreadsheets as required
Serve as a customer advocate and be a liaison between customers and internal functional areas
Assist in production scheduling by being able to understand and effectively communicate the priorities of the customer
Work with internal teams to develop strategic deliverables for customers and ensure they are being met
Support regional sales managers with sales proposals and other customer requirements
Partner with regional sales managers to execute sales strategy and to manage complex accounts
Travel in support of sales meetings, customer site visits and pilot reviews as necessary
Bachelor’s Degree from Accredited College or University or equivalent experience
A minimum of (3) years’ experience with commercial vehicle or automotive manufacturing
A minimum of (3) years’ experience working in an inside sales, account manager or sales engineer position
Experience with quoting vehicle upfits is preferred
Proficient at Microsoft Excel and competent use of other Microsoft Office products
Aptitude to learn other computer software necessary to perform job functions
Be technically conversant with truck terminology
Able to handle many conversations daily with customers, the OEM, dealers, vendors, and our internal production staff
Communication: Listening effectively, transmitting information accurately and understandably and actively seeking feedback non-defensively, whether from customers, suppliers, dealers, OEM reps or FMC employees.
Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.
Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.
Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress.
Dependability/Reliability: Following through on commitments, producing timely work to required or higher standards, and pitching in to get the job done.
Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
Interpersonal Influence: Building strong work relationships and adjusting to how individuals, organizational units, and cultures function and react.
Directive Influence: Giving direction or instruction to others without hesitation, maintaining compliance of others and valuing input from all valuable resources.
Compensation and Benefits
We offer a competitive compensation package, full benefits including complete medical insurance coverage and a 401(K) plan. Fontaine is a member of the Marmon Group / Berkshire Hathaway family of companies.
Please respond with cover letter and resume. Your cover letter should describe your background and whatever experience you may have. It should also include three clearly defined reasons why you should be considered for this position.