Charlotte, NC - Quality Engineer
Fontaine Modification Company is searching for a Quality Engineer. The position will be based out of its modification facility in Charlotte, NC. The successful candidate will be responsible for ensuring the quality of the modifications performed and services provided by this location.
Perform and coordinate inspections and determine the quality levels of the modifications we perform.
Prepare, document, and execute detailed defect reports.
Develop, document, and audit best practices, production quality, and metrics reporting.
Manage quality technicians and their daily job functions
Ensure any necessary quality control equipment is available, used correctly and properly maintained / calibrated
Support process engineer(s) with creation and maintenance of work instructions
Work directly with the Process Engineer(s) on current and upcoming production programs, developing inspection criteria and quality inspection sheets
Implement quality inspection sheets into the production process as well as technician verification where applicable
Assist the Process Engineer(s) in working with equipment manufacturers to provide training (initial and on-going) for items we install
Implement and manage the First Article Inspection (FAI) process for new production programs
Work directly with the Sr. Operations Manager and Production Manager on current and upcoming production
Implement and manage the First Time Yield (FTY) process (production quality)
Implement audit frequencies, based on complexity of build, and First Time Yield (FTY) metrics
Report OEM quality issues and follow up on root cause and corrective actions
Work with the team to provide continuous improvement ideas for entire facility
Work directly with the Fontaine Production staff to ensure there is a thorough understanding of the QA documentation and the expectations
Manage and implement the Non-Conformance Report (NCR) process, providing root cause analysis, corrective actions, and performance tracking
Generate weekly performance reports for current production to measure efficiency and defects per line / technician
Facilitate a monthly Quality Review meeting with the facility management staff to recap and improve our quality performance
Work with Process Engineer(s) to evaluate all current processes and certify correct training of newly hired employees on equipment, task procedures, work standards, and proper safety procedures; this includes evaluating employees and performing coaching sessions when needed
Create poka-yokes to minimize the human error in all our processes.
Work with Process Engineer(s) to maintain visual aids on critical operations
Assist the Sr. Operations Manager in implementing a PM schedule for equipment and other serviceable items. Certify all equipment is calibrated.
Assist the Sr. Operations Manager on specifying proper PPE to perform quality modifications
Support the Sr. Operations Manager with all technical support
Inventory Control Support
Ensure there is a process implemented for inspecting incoming material for non-conformances. The process needs to include:
Inspections of incoming material
Red-tag process for any non-conforming material identified during production and communicating this information to the respective FMC buyer
Proper routing / return of non-conforming material
Bachelor’s Degree from Accredited College or University or equivalent experience
A minimum of (3) years’ experience with commercial vehicle or automotive manufacturing
A minimum of (3) years’ experience in a quality position
Be technically conversant with truck terminology
Able to handle many conversations daily with customers, the OEM, dealers, vendors, and our internal production staff
Competent use of Office products, Excel, Word, Outlook, etc.
Communication: Listening effectively, transmitting information accurately and understandably and actively seeking feedback non-defensively, whether from customers, suppliers, dealers, OEM reps or FMC employees.
Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.
Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.
Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress.
Dependability/Reliability: Following through on commitments, producing timely work to required or higher standards, and pitching in to get the job done.
Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
Interpersonal Influence: Building strong work relationships and adjusting to how individuals, organizational units, and cultures function and react.
Directive Influence: Giving direction or instruction to others without hesitation, maintaining compliance of others and valuing input from all valuable resources.
Compensation and Benefits
We offer a competitive compensation package, full benefits including complete medical insurance coverage and a 401(K) plan. Fontaine is a member of the Marmon Group / Berkshire Hathaway family of companies.
Please respond with cover letter and resume. Your cover letter should describe your background and whatever experience you may have. It should also include three clearly defined reasons why you should be considered for this position.